Masinde Muliro University of Science and Technology (MMUST) is going to be the second university in Kenya after University of Nairobi (UON) to having successfully established a Customer Care and Call Centre.
This is in pursuit of the university’s vision of creating a world class student-centred university with customer focus as one of its core values.
The establishment of the Customer Care and Call Centre was an idea from the Vice Chancellor, Prof. Fredrick Otieno, of offering quality, prompt and centralized services to the university’s customers.
The centre is established under the Public Relations office and will be located at the Ground Floor of the New Administration Block(ABA). It will be providing information about the university to both internal and external customers.
The university conducted induction training for the Customer Care and Call Centre interns on 19th and 20th November 2018 on how to carry out their duties effectively. The trained interns will be responsible for direct response to all verbal inquiries, e-mail and written inquiries, postal inquiries, telephone calls and general feedback as per the Customer Care and Call Centre Service Charter.
The centre will officially start its operations come January 2019 and will be operational from Monday to Friday from 7 am to 7 pm and on Saturday from 9 am to 2 pm.
The centre can be contacted through e-mail (firstname.lastname@example.org) or +254572505222 free of charge.
Hail to the University of Choice.